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Contract Embroidery Services
THE PRODUCTION PROCESS
Purchase Orders - Big Bear accepts Purchase Orders via fax, email, and online feed. Simply choose the method that is easiest for your company and submit an embroidery order to our Customer Service Department. Once a PO is received, all the order information is logged into our software system, Bear Trax, which allows for the online order tracking that Big Bear is known for throughout the PPD industry.
Digitizing - Our in-house digitizer has over 20 years of embroidery experience, making him one of the most valuable resources Big Bear can offer to our customers. His knowledge of DST file creation is second to none and the convenience of an in-house artist allows for easy communication of art specifications and quick turn-around times on DST creation. You'll also have the peace of mind that comes with knowing that any issues that may arise during the sewing process can be attended to immediately and resolved without delaying your order's completion.
Receiving - At Big Bear, we know that accurate receiving is an integral step in turning your order around quickly and correctly. As such, we have an entire department that's devoted to and specializes in receiving your goods into our warehouse. Upon receipt, each box is opened and the goods inside are counted and verified against your purchase order to confirm quantities, sizes, style numbers, and colors. This allows us to inform our customers immediately if there are discrepancies in their orders and allows them to have replacement goods shipped to us in a timely manner.
Assembly and Validation - Because we know how important quality, cleanliness, and professional appearance are in today's PPD marketplace, all embroidered materials pass through our Assembly and Validation departments prior to be packaged for shipping. All goods are trimmed, steamed, and size-stickered, then folded and placed in a hermetically-sealed poly-bag. These little extras are provided at no additional cost and ensure beautiful, professional presentation upon delivery to your customers. To ensure orders leave our facility intact and correct, all orders are validated for correct design usage and logo placement and each outgoing box contains a detailed packing list and is stickered with a custom packing label and your return address.
For more information on our embroidery services or to begin working with Big Bear, please contact us.
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